Job Summary
The Clinical Specialist is an experienced medical support professional who has a background working with adults with developmental disabilities or in a long-term care facility. In this role, you will assist physicians, nurses, and patients with medical needs in preparation for, during, and following appointments for participants in our Residential program. Responsibilities include appointment scheduling, lab work and pharmacy processing, direct patient support, preparing paperwork, and assisting medical staff during appointments. The Clinical Specialist is a detail-oriented and highly organized individual with excellent communication skills and the ability to work within a team.
Basic Qualifications
Education/Training
High school diploma or GED. Certified Nursing Assistant (CNA), Certified Medical Assistant from an accredited program, or National Alliance for Direct Support Professionals (NADSP) Certification is preferred.
Experience
Previous experience providing hands-on care to adults with developmental disabilities or adults in a Long-term Care facility is required. One year of experience in a physician practice or clinic setting is preferred. Experience with an Electronic Health Record system is preferred. Basic knowledge of medical terminology and medical insurance is preferred.
Basic Skills
- Ability to read and write in English
- Moderate mathematics skills required
- Proficient interpersonal relations and communicative skills
- Auditory and visual skills
- Valid driver’s license with a clear three-year driving record
Physical Requirements
- Ability to perform the physical duties required
- Must have adequate mobility that requires frequent walking, standing, bending, stooping, kneeling, reaching (vertical and horizontal), using fingers, hands, feet, legs and torso in providing various care
- Must be able to regularly lift and/or move up to 40 pounds
- Occasionally must lift and/or move up to 50 pounds, including transferring of client
- Satisfactory completion of post-offer pre-employment physical exam and drug test as required
Equipment/Machine Operations
Must maintain skills necessary to safely and efficiently operate the following equipment and machines used in the performance of this job:
- Computer (must be proficient in the use of email and Microsoft Word and Excel)
- Office equipment – including printer, scanner, fax machine, copier, etc.
- Time Clock system
- Electronic Health Records (EHR) – Credible
- Vehicles
- Mechanical lifts
- Adjustable chairs/beds, wheelchairs
- General household appliances
- Various other equipment and supplies
Essential Duties
- Facilitate scheduling specialty clinics in the Health & Wellness Center with outside providers.
- Prepare paperwork for specialty clinics (podiatry, dental, and vision) in H&W Center.
- Copy completed paperwork from specialty appointments and distribute it to the appropriate nurse.
- Schedule medical appointments (including annual physicals, specialty clinics, and diagnostic testing) for Residential & CBS clients.
- Schedule annual physicals for Residential clients.
- Track inventory of medical supplies in the Clinic and H&W Center, and reorder supplies as needed.
- Prepare and distribute paperwork for scanning.
- Send incontinence supply orders to the pharmacy monthly.
- Coordinate disposal of medical waste.
- Collect and send used medication blister cards to the pharmacy monthly and as needed.
- Coordinate and complete paperwork for annual dental rehab appointments.
- Schedule all clinic appointments and update the EHR schedule daily.
- Escort clients to the exam room.
- Prepare and maintain examination and treatment areas; keep all areas neat and clean.
- Prepare clients for and assist with nursing assessments.
- Complete Health Risk Screen Tool (HRST) and maintain training requirements as an HRST Rater
- Obtain diagnostic and lab results as requested.
- Assist the Health Care Provider during examinations as needed.
- Clean instruments and dispose of contaminated supplies.
- Obtain vital signs and weights for clients as requested by nursing staff and record them in EHR.
- Maintain the confidentiality of client information.
- Follow universal precautions to protect yourself and clients.
- Schedule medical appointments (also including outpatient diagnostic testing) for Residential/CBS clients (excluding vision, podiatry, dental, and physicals).
- Arrange lab work and obtain results.
- Prepare appointment paperwork from the EHR schedule for the program nurse to complete.
- Maintain the insurance claims file for Residential/CBS clients. Provide Residential with client billing information and insurance updates.
- Complete routine chart audits
- Take clients to outside appointments as needed.
- Provide coverage for Clinical Specialist position as needed.
Other Duties
- Perform tasks which are supportive in nature to the essential functions of the job, but which may be altered or redesigned depending upon individual circumstances.
- Meet on-going training requirements.
Standard Requirements
- Completion and clearance of a criminal background check and child abuse clearance.
- Supports the Mission and values of Indian Creek Foundation and the program.
- Is knowledgeable of resident rights and ensures an atmosphere that allows for the privacy, dignity, and well-being of all individuals served in a safe, secure environment.
- Supports, cooperates with, and implements specific procedures and programs for:
- Safety, including universal precautions and safe work practices, established fire/safety plans, report and/or correct unsafe working conditions, equipment repair, and maintenance needs.
- Confidentiality of all data, including individuals served, employees, and operational data.
- Compliance with all regulatory requirements and agency policies as required by Human Resources, licensing, and funding agencies.
- Demonstrate knowledge and compliance with HIPAA standards.
- Professionally conducts oneself when representing Indian Creek Foundation.
- Functions as a member of the Team:
- Cooperate and works together with all co-workers, plans and completes job duties with minimal direct supervision and appropriate judgment.
- Uses tactful and appropriate communications in all situations.
- Reports and follows up regarding reported complaints, problems, and concerns with appropriate personnel.
- Promotes positive public relations with individuals served, family members, other team members, and the community.
- Completes requirements for training, acceptable attendance, dress codes, including personal hygiene, and other work duties as assigned.
- Complete all documentation to ensure compliance with all regulations and agency policies.
- Exhibits behavior set forth by the Code of Conduct in performing their duties.
- Completes annual compliance HIPAA training and exhibits behavior as set forth by the Code of Compliance in performing duties.
Job Location
Cowpath Road – main campus
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