Clinical Specialist

Solution Offering: analytics, aggregation (of ICU data streams), visualization, and decision support software for intensive care. A holistic, single-source-of-truth display to clinicians which they access by the bedside or remotely.   Dynamically assess patient specific risks based on real time data. Creates a critical care repository for research and quality initiatives.

Sample customers include Boston Children's, Partners Cooperative, Children's National , Cook County, Barnes Jewish, Nemours, & Advocate Health, UO Health Services, Univ. of CO Health, Children's Hospital (CH) LA, CH Orange County, & Intermountain Health.

Value of Solution Offering:

• Improved patient care and outcomes


• Reduced patient care costs


• Technology helps to elevate staff, drive optimal communications across the care team, and drive efficiency with decision making and clinical workflows which help inexperienced staff come up to speed


• All stakeholders receive undisputed value and ROI; including patients, care givers, administration, and insurance companies


• Early recognition of changes in patient condition to avoid complications and accelerate recovery

Company:

• Solutions are FDA -cleared and proven, adopted in ICU's, emergency departments, and operating rooms across the world


• Executive backgrounds include growing global companies to the point of favorable financial outcomes for employees


• Founders and leaders have advanced degrees from prestigious universities, and are published and award winning thought leaders on medical predictive analytics


• Successfully operating for over a decade

Why this company and career opportunity are desirable:

• You will become an integral part of a dynamic team whose work will directly impact the long-term success of the company


• Work from home


• Generous benefits


• Covid and other trends have increased the spotlight on the need for more efficient care in critical settings, and the need for optimal remote monitoring solutions. The current staff shortages is a trend supporting the software as the average tenure of a critical care nurse has lowered significantly (studies show >55% of ICU nurses have less than 2 years’ experience).

Position Summary: 

As a Clinical Specialist, you will work with customer clinical leadership to define and then achieve goals related to the use of the platform in the clinical workflow. In this role, you will be required to maintain communication, provide education, in-service training, troubleshooting, and other related services as necessary to physicians, nurses, respiratory therapists, and other clinical roles that interact with our products. You will also be responsible for increasing the adoption of the software and helping the customer to achieve their goals for integrating products into their clinical workflows in new ways. You will track adoption of the software, and periodically report progress to company and customer leadership. Travel up to 50% may be required. 

• Key point of contact for clinical customer stakeholders.  


• Drive and maintain adoption and reference-ability across assigned accounts.    


• Educate ICU leadership and stakeholders from various roles (MD’s APPs, RN’s, RT’s etc.) on the numerous possible value propositions and use cases of the platform. 


• Learn and observe the unit’s practices and quality initiatives to align value propositions with their workflows to support improving outcomes. 


• Develop training plans that align with ICU needs and educational practices and perform virtual and on-site training in multiple formats. 


• Encourage customers to identify / develop new use cases for the software and corresponding research initiatives if necessary. 


• Lead clinical implementation at new ICUs, and clinical-facing new release deployments including engaging stakeholders, including: 


• Understanding the basics of the software installation process. 


• Leading the clinical component in parallel with the implementation team’s work. 


• Assist in software testing, validation, and troubleshooting. 


• Act as an information channel between departments and customers 


• Assist marketing efforts by collecting success stories that may be included in marketing material, and potentially attending conferences. 


• Partner with Sales team and Implementation Specialists and feedback on successful use cases, and participation in presentations to prospective customers. 


• Document key activities and track customer progress, report out to stakeholders as needed.  


• Understand the regulatory environment and requirements and adhere to internal Quality Management System processes and procedures. 

Implementation Cycle detail: once a customer signs the agreement, the technical implementation begins, taking anywhere from 4 weeks to several months (depending on hospital's pace, resources, priorities, needs, etc.). In parallel, preparation is made for the clinical implementation, and once the software goes live, training is conducted. Thereafter, continuous customer check-ins along with supplemental training (as required, usually from new software updates or new ways the ICU wants to use the software.)

Qualifications 

• Minimum of 4 years critical care experience required 


• Bachelor’s degree required 


• Minimum of 2 years Industry experience in addition to clinical bedside experience required 


• Experience with ICU practice change required 


• Strong ability to train and educate, and drive behavior change 


• Strong public speaking skills 


• Ability to establish and maintain strong professional relationships with clinicians 


• Multiple departments, hospitals, & ICU experience preferred 


• Software or medical device education experience preferred  


• Excellent oral and written communication skills, with the ability to effectively train clinicians from various roles on use and value of new technology 


• Excellent organizational skills 


• Entrepreneurial, self-starter, energetic, motivated, positive, professional, and self-managed 


• Strong team-oriented professional with good interpersonal skills who is hands-on with a high energy approach to work 


• Flexible schedule with the ability to travel up to 50%, with periodic availability off hours to accommodate customer schedules 


• Can complete vendor credentialing


• Has passport for potential international travel


• Covid-vaccinated


• You are energetic and enjoy working in a fast-paced environment 


• You are confident and love sharing success with your team 


• You take ownership of your work and continuously strive for improvement 

Employee Benefits 

• Generous benefits package 


• Paid vacation and major holidays off 


• Flexible hours with work from home capabilities 


• Incentive Stock Options