We are constantly looking to add to our core talent. If you are seeking a career that is challenging and rewarding, a work environment that is diverse and dynamic, look no further — Haemonetics is your employer of choice.
The Clinical Specialist will work with the Regional Sales Director and Territory Manager within a defined geographic area to meet existing and potential customers (e.g., physicians, physician office groups at hospitals) to identify their clinical needs, goals, and constraints related to patient care and to discuss and demonstrate how the company’s interventional portfolio can help them achieve their goals and meet patient/customer needs. The Interventional Technologies Clinical Specialist works closely with Interventional Cardiologists and Cardiothoracic Surgeons to drive procedural and practice success in Structural Heart and Interventional procedures. By providing case coverage, the IT Clinical Specialist will contribute to achieving projected sales goals, Company objectives, and increasing sales revenue.
Essential Duties
Collaborates with the Territory Manager to provide good case coverage and clinical outcomes for patients.
Serves as primary clinical support and expertise for Structural Heart implanting centers. Provides technical support in accordance with the Instructions for Use and best practices to facilitate procedural consistency and best clinical outcomes.
Provide and assist in education and training activities with physicians, hospital support staff, and Haemonetics personnel. Stay abreast of and communicate clinical data regarding Haemonetics portfolio of products.
Provide support on questions regarding device suitability and provide comprehensive technical support including knowledge of imaging modalities, EKG, blood pressure, hemodynamic waveforms, and ancillary procedural solutions.
Develop and maintain comprehensive clinical and technical product knowledge. Recognize and understand competitive products, industry trends, and Haemonetics portfolio.
Oversee local education and training activities including coordination and set up of programs, procedural troubleshooting, and coordination and facilitation of staff education.
Identify, establish, and maintain productive working relationships with key decision makers, customers and their staff, and administrative staff, etc.
Demonstrates the ability to link clinical data to key messaging.
Support monitoring of product inventory levels.
Qualifications
Education
BA/BS or equivalent: Medical training (RT, RCIS, Surgical tech, RN, NP, or first assistant) - Preferred
Experience
Strong clinical orientation, experience with products for use in interventional cardiology, structural heart, electrophysiology, vascular or cardiac surgery preferred.
Experience in the cardiac cath lab environment or as a scrub nurse/tech for Structural Heart procedures preferred. - Required
Skills
Excellent interpersonal skills and strong clinical orientation with the ability to influence a variety of clinician, nurse, and lab tech personality types.
Extensive experience in the Cardiac Cath Lab environment as a scrub nurse or technologist as the primary scrub for structural heart procedures.
Ability to persuasively communicate and tailor the Interventional Technology Value Proposition.
Analytical with financial acumen (understanding of how our products performance and data impacts a health system's bottom line).
Ability to maintain a good working relationship while dealing with sensitive and confidential matters.
Excellent verbal and written communication skills.
Attention to detail to maintain records and process reports.
A thorough knowledge of the medical device market, products, and territory's customer base.
Emotional intelligence to manage their schedule effectively and efficiently.
Previous industry experience in the Structural Heart space with preference to TAVR calling on Interventional Cardiologists and Cardiothoracic Surgeons.
Previous experience with structural heart is preferred.
Previous experience providing clinical education and training to staff members is preferred.
Values teamwork and collaboration internally and externally with customers.
Knowledge of MS office systems.
Physical Demands
Sit, use hands to finger, handle, or feel objects, tools, or controls.
Stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl.
Lifting/moving up to 10 pounds.
Exposure to blood.
Ability to stand for long hours wearing cardiac cath lab protective lead.
Travel Expectations: Less than 30%