Customer Advocacy Clinical Specialist

Position       : Customer Advocacy Clinical Specialist

Location : San Diego, CA

Duration : 12 Months Contract

Total Hours/week : 40.00

Job Description:

• Provide audit support to the Quality Assurance Management group with the overall goal of ensuring timely closure of transaction closure to meet business objectives.


• This includes audit and remediation of SAP, TrackWise, Sales force and CRM transactions; basic understanding of the regulations for medical device complaint handling and the ability to communicate results in both a written and presentation format.

Duties & Responsibilities:

• Duties & responsibilities include any of the following as assigned by the manager:


• Perform audit and analysis of SAP complaint transactions and develops reports that will give the QA Management insight into the activities of the organization.


• Ensure accuracy and completeness of SAP, TrackWise, Sales Force and CRM transactions and other related documentation.


• Work with appropriate personnel within the organization to resolve transaction inconsistencies and ensure timely transaction closure.


• Work on business problems, analyzing and evaluating current business methods and procedures for improvement.


• Manages confidential information, including gathering data and responding to other staff members as needed.


• Performs other duties as assigned.

Minimum Qualifications:

• Basic Knowledge in Windows 7, Microsoft Office Suite including Access.


• Knowledge of SAP, Sales Force, TrackWise and other ERP systems with the ability to navigate within such systems.


• Positive attitude and attention to detail

Specific Skills & Abilities:

• Ability to read, analyze, and interpret general business work instructions, technical procedures, or governmental regulations.


• Ability to effectively present information written and orally to respond to questions from groups of managers.


• Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to present the conclusions to various groups of management.

Physical Demands:

• While performing the duties of this job, the employee is occasionally required to stand or walk, stoop or kneel; is frequently required to use hands to finger, handle or feel objects; is regularly required to sit, talk, see and hear.


• The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close and distant vision, and the ability to adjust focus.