At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
As we expand the Touch SurgeryTM Ecosystem in the US, this is an exciting opportunity to join the company and charter the next frontier. As an Implementation Specialist, you will take on a pivotal role in advancing our implementation projects. As part of the Customer Success team, your responsibilities will follow the customer journey, including pre-sales, implementation, Go-live and post-Go-live. You'll be a part of a Global team, and a key partner to sales, product and engineering teams.
To succeed in this role, you need to have an entrepreneurial mind set, strong project management skills, and be an effective communicator to various stakeholder groups, being able to adapt to change in a dynamic environment.
To deliver the above, you will:
Execute multiple concurrent full-cycle implementations of Touch Surgery Ecosystem at major hospital systems
Engage with clinical and administrative stakeholders and ensure polished communication and collaboration throughout each deployment project with Surgeons, Nurses, OR Managers, Residents, Hospital IT and Biomedical Engineering.
Develop and maintain a deep understanding of the Touch Surgery Ecosystem
Lead Kickoff and Training Presentations for clinical audiences and provide Go-Live support in the operating room.
Test and install our hardware solutions in live operating rooms prior to deployment, including network configuration.
Partner with the sales team and support pre-sales activities, leveraging Medtronic’s expert teams when required
Must Haves
Bachelors degree required
Previous minimum experience of 2 years working in hospital Operating
Rooms/Procedural rooms from either a clinical, technology, consultancy or medical device perspective.
Experience with video/imaging systems in the Operating Room
Ability to communicate and influence effectively across multiple internal teams and customer departments
Ability to travel 75-100% of the time, as needed, to customer sites
Nice to Haves
Strong project management skills and experience with project management tools are prioritized.
Experience with Healthcare IT is preferred, including network configuration and live streaming technologies
Experience with driving the adoption of digital technologies
Ability to work remotely and productively for an international company spanning multiple time zones across the US and Europe.
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
Medtronic benefits and compensation plans
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity here.
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.