JOB SUMMARY:
As a Clinical Launch Product Specialist, you will play a pivotal role in driving the successful introduction of MAKO robotic systems to healthcare facilities and providers. In this position, you will collaborate closely with healthcare professionals, hospital staff and cross functional teams to integrate MAKO into clinical practice. This role serves as a central point of contact to interpret customer needs, train surgeons and hospital staff, develop protocols and cover all related issues until the account is transitioned from the launch phase.
DUTIES & RESPONSIBILITIES:
Clinical Expertise:
Training and Education:
Deliver comprehensive training and education tailored to surgeons, nurses, and other clinical staff.
Ensure that healthcare teams are proficient in MAKO technology, understand clinical benefits and have access to program resources.
Product Integration:
Collaborate with hospital administrators and surgical teams to plan and execute the seamless integration of Mako robotic technology into their surgical programs
Provide on-site support during initial product launches and implementations.
Clinical Support:
Be a point of contact for clinical inquiries, troubleshooting, and technical support related to Mako.
Customer Relationship Management:
Build and maintain strong relationships with healthcare providers and hospital staff.
Understand customer needs and concerns and serve as their advocate within Stryker.
Compliance and Quality Assurance:
Ensure that all clinical practices related to Mako robotics comply with regulatory requirements and internal quality standards.
Assist in maintaining product integrity and safety.
QUALIFICATIONS & WORK EXPERIENCE:
Minimum 6 years of work experience required, including 3 or more years in healthcare.
Minimum 3 years of experience with MAKO robotic applications.
Previous Mako Certifications required
Strong knowledge of orthopedic surgery and robotic- assisted surgical technology and applications is required.
Excellent interpersonal skills and persuasive communication skills.
Ability to train and empower others with responsibilities
Ability to travel extensively to support product launches and customer engagement.
Problem-solving skills and the ability to make informed decisions under pressure.
Success in introducing new technologies to the market is a plus.
$94,100.00 - $154,100.00 salary plus bonus eligible + benefits. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors.
Travel Percentage: 100% Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability. Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain the COVID-19 vaccination as an essential function of their role.