OnSite Team Lead - Iowa City, IA

• Guides day to day operational support to account.
• Serves as point person for team.
• Effectively partners with key stakeholders of account, cross divisional sales teams and cross functional teams to drive account productivity and satisfaction.
• Individual work has impact on team and other groups. Leads Tier 1 huddles.
• Actively participates in and as needed, leads hospital huddles.
• Directs and guides day to day function of team to ensure customer satisfaction.
• Manages charge sheets and billing for account.
  

Business Expertise

• Solid understanding of critical metrics and their impact on the business and customer relationship.
• Directly applies feedback and metrics to propose process improvements that drive customer satisfaction and elevate Stryker’s impact on the account.
• Functional Knowledge:
• Solid foundation of clinical expertise and can share that expertise with a wide array of audience.
• Provides in service training at the request of the customer.
• Supports and guides Sr. Specialists identifying and creating Kaizen sheets to drive continuous improvement.
• Responsible for onboarding new employees.
• Functional knowledge of SPD & OR. Significant understanding of surgeon preference. Manages and coordinates Stryker and customer onboarding and compliance requirements for team.
• Good understanding of Joint Commission requirements and managing that for the team and account.
  

Interpersonal Skills

• Information exchange requiring tact and diplomacy.
• Consistently facilitates and leads team building activities and actively participates. Proactively interacts with cross divisional partners, various levels of management in the hospital and within OnSite.
  

Leadership

• Allocates work as a team leader; may check on quality/completion.
• Attends and participates in several CE webinars throughout the year.
• Actively partners with Regional Supervisor, FOE and Training team to onboard new hires.
• Serves as mentoring newer specialists in the area.
• Assists with writing and delivering corrective action and common annual review.
• Drives onboarding for new hires.
• Serves as a resource for team and drives day to day engagement, performance and activities.
• Leads Program Management activities within account.
• Direct impact by ensuring the quality of the task/services/information provided by self and others.
• Main point of contact for team account.
• Proactively communicates out to appropriate stakeholders specific account information.
  

Problem Solving

• Actively provides ideas to refine tools or process.
• Provides implementation and coverage support if/when practical. Actively partners with fellow Team Leads across nation to drive standardization and continuous improvement across regional lines.
  

Physical Requirements

• Ability to exert up to 50lbs of force occasionally and/or up to 20lbs of force to constantly move objects.
• Ability to remain standing and/or walking for an extended period.
  

Mental Requirements

• Excellent analytical skills.
• Excellent interpersonal skills.
  

SKILLS/EXPERIENCE REQUIRED Qualifications

• Basic computer skills including Microsoft Office, strong verbal and written communication, interpersonal, and organizational skills are essential.
• Maintain professional appearance, work ethic, and attitude required by Stryker and the medical facility.
• Must have near visual acuity (corrected) color vision, mobility, bending, standing, stooping, and finger dexterity.
• Must be able to observe and correct minute inconsistencies (e.g. in the printed word, product appearance, etc.).
• Excellent equipment problem-solving skills.
  

Education/Training Required

• Stryker Product experience
• Bachelor’s Degree, Associate’s Degree or equivalent certifications preferred.
• 2-4years’ Operating Room experience and demonstrated knowledge of anatomy, surgical procedures and techniques preferred.
• Adhere to (HIPAA) and other related patient confidentiality policies and procedures