CAREERS THAT CHANGE LIVES - POSITION DESCRIPTION:  

The Aortic Clinical Specialist provides technical, clinical, educational and sales support to ensure safe adoption and growth of the Medtronic Aortic technology.  The Aortic Clinical Specialist works closely with physician implanting teams, the Medtronic Aortic Field Sales and Cardiovascular field organizations to drive procedural and practice success. 

• Technical and Clinical Support (50%) 

• Provide clinical expertise for Aortic implanting centers, including case sizing and planning, and providing technical support in accordance with the instructions for use, and best-practices to facilitate procedural consistency and best clinical outcomes.  

• Educational Support (35%) 

• Provide support for site performance and to facilitate procedural growth.  Assist in education and training activities with physicians, hospital support staff and Medtronic personnel.  Stay abreast of, and communicate, clinical data regarding Medtronic products and Aortic therapies. 

• Sales Support (15%) 

• Collaborate and strategize with territory sales representative and Aortic field organization in achieving sales targets and executing business plans. 

A DAY IN THE LIFE:  POSITION RESPONSIBILITIES: 

The following responsibilities are to be performed as appropriate in case support.   

• Technical and Clinical Support 

• Provide quality technical support to help sites achieve procedural success. 

• Provide technical support to Medtronic employees and implanting teams for Aortic implant procedures in accordance with Medtronic guidance. 

• Provide technical leadership for Aortic device procedures.  Educate implanting teams on proper indications for Aortic procedures.  Provide support on questions regarding device suitability with measuring ability and CT reconstruction expertise.  

• Provide comprehensive technical support including knowledge of imaging modalities (angiography/CT), wires and catheters, and ancillary procedural solutions. 

• Knowledge of Medtronic Aortic product IFUs for safe and effective use of devices. 

• Develop and maintain comprehensive clinical and technical product knowledge.   

• Understand current published Aortic and relevant literature.   

• Recognize and understand competitive products, industry trends, and Aortic/Peripheral portfolio.  Liaison with Upstream Marketing for technology improvements and next generation needs. 

• Educational Support 

• Oversee local education and training activities including coordination and set up of procedure simulators, facilitation of simulated Aortic procedures and procedural troubleshooting, and coordination and facilitation of staff in-services to include pre/peri/post Aortic procedures. 

• Provide education on safe and effective use of Medtronic products. 

• Educate/train/In-service general surgery, vascular and cardio-thoracic fellows, and residents. 

• Ensure all vascular and cardio-thoracic fellows and residents are entered into the Aortic National Database. 

• Graduate all residents and fellows in SalesForce to ensure an appropriate handoff to the receiving territory. 

• Customer Service and Sales Support 

• Support district sales strategy working with sales representatives and managers to achieve business plans within the Aortic business. Contribute to the development of a strong team effort. 

• Ensure comprehensive technical and customer support within territory to maintain superior customer service levels and effective time management. 

• Shared responsibility of inventory management. To include customer management of inventory ordering, shelf stock, stagnant and returns. Ensuring there is no expired inventory in the field or implanted in a patient. 

• Identify, establish, and maintain productive working relationships with key decision makers, customers and their staff, administrative staff, etc. 

• Participate in customer/society education meetings and conventions where appropriate. 

• Respond to customer requests and resolve complaints in a prompt and effective manner. 

• Report device complaints within 48 hours through Medtronic mPXR in order to ensure proper reporting and compliance of device and procedural issues. 

• Help drive and maintain quality initiatives and global best practice initiatives. 

• Maintain high standards of personal presentation and promote a professional personal and company image. 

• Professional Development 

• Assist in training new hires to Medtronic Aortic team.   

• Administrative Responsibilities 

• Submit accurate and timely expense reports. All reports should be submitted every two weeks. 

• Maintain completion of all assigned Cornerstone trainings and assigned Allego trainings. 

• Schedule travel arrangements through Concur to ensure multiple objectives are accomplished. 

• Maintain hospital eligibility/access with various vendor credentialing services. 

• Communication 

• Maintain a high level of communication with appropriate Aortic sales and leadership within assigned geography. 

• Communicate market intelligence/competitor activity promptly, including potential sales leads, and information regarding product price or account activity to District Manager and other appropriate company personnel. 

• Always ensure a professional standard of written and verbal communication. 

• On-Call 

• Provide on-call case support for territories where needed. This includes week nights and weekends. 

• Travel 

• Travel within the region, area and nation may be up to ≥50% of time. 

• Travel may require overnight stays. 

MUST HAVE - BASIC QUALIFICATIONS: 

IN ORDER TO BE CONSIDERED FOR THIS POSITION, THE FOLLOWING BASIC QUALIFICATIONS MUST BE EVIDENT ON YOUR RESUME 

• High school degree and 8 years clinical or sales experience or 5 years of B2B or Healthcare sales and 3 years of clinical experience, OR

• Associate’s degree and 6 years clinical or healthcare sales experience or Healthcare sales and 3 years of clinical expertise, OR

• Bachelor’s degree and 4 years clinical or healthcare sales experience or 2 years of B2B/Healthcare sales and 2 years clinical expertise. 

NICE TO HAVE - DESIRED/PREFERRED QUALIFICATIONS: 

• Associate’s Degree in engineering, nursing, or the sciences. 

• Bachelor’s Degree in Business or Science  

• Experience with wires, balloons, catheters, stents 

• Exceptional understanding of cardiac and vascular anatomy, physiology, and pathology 

• Experience communicating product’s market advantages to physicians and hospital administration. 

• Experience managing multiple accounts. 

• Experience teaching and educating medical personnel, peers and technical support personnel 

• Imaging interpretation experience (CT, Angiograms) 

• Expertise with Microsoft Outlook, Excel, Word and PowerPoint 

• Excellent influencing and consulting skills 

• Excellent interpersonal and written communication skills 

• Ability to make timely and sound decisions 

• Strong project management skills with experience coordinating programs 

• Thorough working knowledge of medical terminology, medical procedures and the medical device industry 

• Excellent customer service skills 

• Effectively build and maintain positive relationships with peers and colleagues across organizational levels and functions 

• Ability to coordinate/participate in numerous tasks/projects in a fast-paced environment in an organized manner while meeting deadlines 

• Excellent interpersonal, written and verbal communication skills 

• Strong work ethic in accomplishing objectives of the position 

PHYSICAL JOB REQUIREMENTS: 

• The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions 

• While performing the duties of this job, the employee is regularly required to be independently mobile.  The employee is also required to interact with a computer, and communicate with peers and co-workers 

• Able to lift 20 pounds 

• Extended periods of time doing computer-based work 

• Hearing, sight and speaking ability 

• Ability to use computers and CT reconstruction programing. 

• Ability to travel extensively by car and plane. Must have valid driver’s license for state of residency and active vehicle insurance policy 

• Wear lead apron for long periods of time (2-3hrs on average) 

• Ability to operate a moving vehicle 

• Ability to work in Cath Labs or OR’s with radiation exposure 

• Ability to travel with overnight stay up to 50-75% of the time (geography variability) 

• Ability to conduct company business outside of the typical Monday through Friday, 8:00am to 5:00pm, work-schedule 

• Must have a valid driver’s license and active vehicle insurance policy.  In addition, your driving record will be reviewed and will be considered as part of your application 

ENVIRONMENTAL EXPOSURES:  

• Infectious disease; radiation; blood borne pathogens 

• Must be able to wear all required personal protective equipment (PPE)