Senior Field Clinical Specialist: Raleigh/Durham, NC
As one of the world´s leading manufacturers of cardio- and endovascular medical devices, BIOTRONIK is headquartered in Berlin, Germany, and represented in over 100 countries by its global workforce. The work of our committed, highly specialized, exceptionally skilled employees results in crucial advancements in the world of cardiology and changes the lives of patients every day.
BIOTRONIK is looking to add to a Senior Field Clinical Specialist to our team in Raleigh/Durham, North Carolina (also recruiting for additional locations, see website). The Senior Field Clinical Specialist (Sr. FCS) will provide technical, educational and sales support as assigned and working with the sales team in a defined geography to meet sales and customer service objectives. The Sr. FCS will be the technical support person for Biotronik sales representatives and responsible for covering all product segments. The Sr. FCS will provide education, follow-up services, implant services, in service training, and other related services as necessary to salesforce, physicians and other cardiac pacing-related professionals. The Sr. FCS is responsible for providing mentorship and training to the field team. The Sr. FCS will report to the Regional Sales Director and take general instruction from local sales representatives for day-to-day activities.
Responsibilities
- Provide pacemaker & ICD implant support within area of geographic responsibility. This will include follow-up to patient and physician customers.
- Provide in service training to physician, nursing and technical hospital staff.
- Provide technical procedure and product expertise in support of case coverage in the hospital setting.
- Train and mentor peers in cardiac pacing and Biotronik products.
- Provide technical and administrative support when required for clinical studies and scientific studies. This may include collection of patient data, support clinical sites and/or patient support.
- Poses strong administrative skills to ensure all necessary paperwork associated with implant or follow-up associated with data collection for clinical/scientific studies is correct.
- Maintain a competent and current level of knowledge in cardiac pacing, defibrillators and electrophysiology in general.
- Maintain a comprehensive product and technical knowledge of all BIOTRONIK CRM products.
- Competency in all aspects of ICD implant and follow-up. Sr. FCS that are not certified, must demonstrate technical proficiency and implant certification within six months of hire date.
- Maintain or obtain North AMERICAN Society of Pacing & Electrophysiology (IBHRE) certification.
- Maintain a comprehensive product and technical knowledge of competitive products including features, functions, and benefits.
- Assist the sales representative when working within a specific sales territory.
- Provide on-call coverage 24 hours per day and up to 7 days per week. Weekend call schedules shall rotate based on territory schedule. The Sr. FCS must carry a pager and be available at all times when on call.
- Provide implant and follow-up coverage to Sales Representatives when he/she is unavailable or in training.
- May be required to travel and provide implant support anywhere within the Area Sales Director's defined sales territory.
- Out of town travel is expected to be no more than 30%.
- All other duties as assigned.
Your Profile
- Bachelor's degree (or equivalent) in Nursing, Physiology, Biology or Bio-Engineering. Graduate degree preferred.
- Minimum of seven years of experience working in pacing business with specific emphasis on pacemaker and ICD support.
- Pacemaker implantation and/or follow up experience.
- Prior experience in working with physicians and patients.
- Excellent communication skills and the ability to work with all levels of the Company.
Travel/Availability Requirements
- Provide 24-hour, 7 day a week on-call territory coverage (including holidays, weekends, evenings)
- Available/willing to work/travel weekends and evenings
- Ability to travel outside of assigned territory with ease, as needed
- Continuous verbal and written communication
- Must be able to drive approximately 80% of the time within assigned Territory
- Must have a valid driver's license and active vehicle insurance policy
Physical Job Requirements
- The physical demands described within this section are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Frequent 2-handed lifting of up to 40 lbs. from floor to chair/table and from one to another surface at approximately the same level.
- Sitting, standing and/or walking for up to eight plus hours per day.
- Environmental exposures include eye protection, infectious disease and radiation.
- Frequently required to use hands to finger, handle or feel objects, tools or controls.
- Ability to effectively use a mobile phone, PC, keyboard and mouse.
- Frequent bending/stooping, squatting and balance.
Are you interested? Please apply online through our application management system! We are looking forward to welcoming you.
Location: Raleigh/Durham, NC | Working hours: Full-time
Apply now under: www.biotronik.com/careers
Job ID: 59489 | BIOTRONIK Inc. | USA
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by law.