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Clinical Specialist

Chase MedSearch
On-site
New York, New York, United States

Clinical OR Specialist
Field-Based Position

The Clinical OR Specialist provides clinical, technical, and procedural support to customers in surgical environments. This individual plays a key role in building relationships, delivering high-quality training, and supporting the implementation and ongoing use of advanced surgical technologies. The role includes both clinical support and technical troubleshooting, with a strong emphasis on customer education and satisfaction.

Position Levels

Clinical OR Specialist I

  • 0–2 years of clinical experience

  • Associate’s degree or relevant certificate

Clinical OR Specialist II

  • 3–5 years of clinical experience in the OR

  • Experience with surgical navigation or real-time technologies preferred

  • Associate’s degree or higher, or relevant certification

Clinical OR Specialist III

  • 5+ years of clinical experience in the OR

  • Experience with surgical navigation or real-time technologies preferred

  • Associate’s degree or relevant certification

Key Responsibilities

  • Coordinate and support clinical installations in collaboration with internal teams and distribution partners

  • Provide real-time technical assistance during procedures

  • Educate and train surgeons and hospital staff on the use of the technology

  • Perform system maintenance, upgrades, and troubleshooting

  • Deliver remote and on-site clinical support

  • Act as the primary customer contact for technical issues and repair coordination

  • Communicate feedback, market trends, and customer concerns to leadership

  • Support complaint handling and resolution processes

  • Conduct or support internal and external training programs

  • Attend training events, sales meetings, and professional conferences as needed

  • Contribute insights to product development efforts based on field experience

Physical & Travel Requirements

  • Must follow healthcare universal precautions for infection control and radiation safety

  • Ability to support clinical cases on a flexible schedule, including evenings and weekends

  • Willingness to travel up to 75%, including overnight stays

  • Must be capable of working independently outside of clinical support events

  • Must be able to wear a 7–9 lb. protective lead apron for extended periods in the OR

  • Ability to lift up to 40 pounds

  • Able to stand, sit, walk, bend, stoop, squat, and balance for 8+ hours per day

  • Vision requirements include near and far vision, depth perception, and the ability to adjust focus

  • Must be comfortable wearing and operating augmented reality headsets

  • Valid driver’s license and active auto insurance required