Clinical Specialist

Reporting to the US Director of Business Development, the Clinical Specialist will be in charge of (non-exhaustive list):

• Working hand and hand with the Sales Team to demonstrate of our exoskeleton technologies in hospitals, at our headquarters in NYC and at congresses

• Supporting our customers and partners with clinical support, training, and research. Clients include physicians, institutions (hospitals, rehabilitation facilities, etc.,) allied health professionals, neurological rehabilitation therapists and patient support groups

• Supporting clinical operations in the US and within the Wandercraft Walk in New York Clinic, including monitoring of clinical trials, clinical training, patient treatment at the clinic and clinical education

• Coordinating the development of clinical content for marketing and clinical education.

The Clinical Specialist will start by spending a significant amount of time at Wandercraft Headquarters in New York City, before being full-time deployed in the US targeted region. Some weeks of training in Paris might be required. Travel weekly is expected in this position, either locally (NY, NJ) or US-wide.

Responsibilities:

Customer Support

• Lead the training sessions (initial and continuous) of our devices with the users,

• Accompany the rehabilitation professionals in the integration of the technology in their current clinical practice incl. live and remote support,

• Support customers with therapeutic sessions with their patients,

• Develop training materials, tutorials, usage scenarios and associated documentation for users,

• Capitalize on the use of our exoskeletons in the field and share the best practices observed – incl collaboration with our Europeans headquarters and Clinical Specialists in Europe,

• Manage and follow up on clinical requests related to the use of the device, in conjunction with the Quality/Regulatory and Clinical teams,

• Discussing and advising on the Atalante use program, with adapted exercise proposals,

• Develop and maximize clinical skills and educational knowledge of neurological rehabilitation and the operation of all Wandercraft technologies.

Sales and Marketing support

• Conduct live demonstrations in hospitals and at congresses with the Sales Team and promote the most efficient and patient-focused utilization of Wandercraft technologies,

• Organize logistics related to transport of the equipment for demonstrations,

• Support Sales team with clinical content when needed,

• Join in-service presentations at prospects’ location and share clinical expertise of the use of Wandercraft technologies,

• Assist the marketing team in creating content and organizing the presence of local and national media,

• Share user feedback (functionalities, ergonomics, patient feedback, etc.) with internal teams (R&D, Marketing, etc.) to contribute to the continuous improvement of our exoskeleton.

Clinical and patient support

• Assist clinical team with Wandercraft clinical trials in the US – monitoring, training, follow ups,

• Assist in program development and treatment protocols to enhance clinical usage of the Wandercraft technologies post sales and training,

• Support Wandercraft partners with their clinical research and protocol development,

• Support Wandercraft own clinical research at Walk in New York,

• Provide the best possible patient experience & sessions in Wandercraft’s own Walk Center,

• Build collaborative and consultative relationships with rehabilitation networks and patient support groups within assigned territory,

• Conduct educational in-services to universities and webinars to potential referral sources through formal presentations,

• Support and attend local and national professional/patient meetings as requested.