Clinical Specialist

We are seeking a dynamic Clinical Specialist to join our team as a technical expert and customer advocate for our ultrasound imaging systems. This field-based role combines clinical expertise, technical troubleshooting, and customer relationship management to ensure optimal utilization of our medical devices across healthcare facilities.

Responsibilities

Clinical Support & Training

• Conduct comprehensive on-site training sessions for healthcare professionals on ultrasound system operation, protocols, and best practices
• Provide hands-on clinical application support during procedures and examinations
• Develop and deliver customized training programs based on specific departmental needs and workflows
• Create and maintain training documentation and educational materials

Technical Support & Troubleshooting

• Perform remote and/or on-site troubleshooting and resolution of technical issues with equipment
• Coordinate with engineering and service teams to escalate complex technical problems
• Conduct routine system optimization and performance assessments
• Document technical issues and maintain detailed service records

Sales & Business Development Support

• Partner with sales representatives during customer demonstrations and equipment evaluations
• Provide clinical expertise during pre-sale consultations and needs assessments
• Support contract negotiations by addressing technical and clinical requirements
• Participate in trade shows, conferences, and customer events as needed

Customer Relationship Management

• Serve as clinical contact for assigned accounts and territory
• Build and maintain strong relationships with key stakeholders including physicians, technologists, and administrators
• Conduct regular check-ins to ensure customer satisfaction and identify growth opportunities
• Address customer concerns and feedback promptly and professionally

• Minimum 3-5 years of hands-on clinical experience with diagnostic ultrasound
• Previous experience in medical device industry, clinical applications, or field support roles preferred
• Demonstrated experience training healthcare professionals or conducting educational programs
• Proficiency with multiple ultrasound platforms and imaging modalities
• Strong troubleshooting and problem-solving abilities
• Computer proficiency including Microsoft Office Suite and CRM systems
• Proficiency with multiple ultrasound platforms and imaging modalities
• Strong troubleshooting and problem-solving abilities
• Computer proficiency including Microsoft Office Suite and CRM systems

About Rivanna Medical, Inc.: RIVANNA® is a privately held designer, manufacturer, and distributor of world-first, imaging-based medical solutions based in Charlottesville, VA. RIVANNA operates an FDA-registered and ISO 13485:2016 certified manufacturing facility where it produces the Accuro® product line and related medical equipment and components. Accuro is the world's first spinal navigation device designed to improve the safety, speed, and efficiency of spinal needle guidance procedures. Rivanna Medical, Inc.'s revolutionary platforms feature BoneEnhance® Multi-Frequency Image Reconstruction, which optimizes ultrasound for the visualization of bony versus soft tissue anatomy, and SpineNav3D™ AI-Based Spine Recognition, which automates ultrasound image interpretation.

Employee Benefits at Rivanna Medical, Inc.: Rivanna Medical, Inc. offers a comprehensive benefits package, which includes health insurance, vision and dental coverage, group life insurance, long-term disability insurance, paid time off, a 401(k) plan with company match, and more. We are continually seeking to enhance our team with individuals who bring unique perspectives and experiences. This diversity of thought and perspective drives innovation and strengthens our commitment to creating an inclusive team environment where our core values of trust, humility, and dedication are practiced every day.

Equal Employment Opportunity Statement: Rivanna Medical, Inc. is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, religion, color, sex (including childbirth, breastfeeding, and related medical conditions), gender, gender identity or expression, sexual orientation, national origin, ancestry, citizenship status, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state, and local laws. All employees must be able to lift at least 25 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their positions.