Clinical Specialist, Mid-West

Position Title: Clinical Specialist                                           Job Location: Remote

Department: Clinical                                                              Worker Category: Full-Time/Exempt

About Q’Apel: 

At Q’Apel, we are passionate about revolutionizing neurovascular access. In the simplest sense, we’re a company that creates solutions. We design novel access device technology for vascular interventions and unmet clinical needs. Because in the precious seconds that surround a stroke emergency, clinicians need technology that delivers. That’s where Q’Apel comes in. 

Successful Q’Apel team members step up to the plate and work together to achieve our goals every single day. We are a fast paced, high growth company with a startup philosophy which requires an all-hands-on-deck attitude, taking on all changes with excitement and a great attitude.

Who We Want:

Q’Apel is looking for a Clinical Specialist to deliver detailed technical support for neurovascular products and procedures to a diverse group of clinical professionals, including physicians, nurses, and technicians. This role involves supporting sales representatives during critical cases, particularly those requiring technical assistance for the safe and effective use of our products. The Clinical Specialist will plan, coordinate, and implement clinical evaluations to ensure the acceptance of all technological devices. Additional responsibilities include maintaining vendor hospital credentials, training employees in the clinical field, conducting clinical research, and participating in case reviews.

What You’ll Work On:

Position Responsibilities and Authorities:

• Case support and coverage, troubleshooting, customer service and follow-up. 
• Work with the Regional Sales Manager and team members to develop and implement a regional plan aimed at increasing market shares and improving the quality of service to customers 
• Develop relationships with hospital personnel to expand contacts, identify key decision makers and facilitate future sales 
• Meet with existing and potential customers to identify their clinical needs, goals, and constraints related to patient care, and to demonstrate how the company’s products can help them achieve their goals 
• Be willing to travel 75% of the time 

Education and Training:

• Educate existing and potential customers on the merits and proper clinical use of company’s products by giving presentations and demonstrations, using slides, flow models, and brochures 
• Keep customers abreast of the latest products, technology developments, and current items of interest in the industry 
• Assist in professional education activities sponsored by Q’Apel Medical, including Peer meetings, hospital stroke symposia, and others 
• Assist in training new employees 
• Participate in the development of Continue Education Programs 

Customer Service:

• Serve as the primary resource for clinical support in the areas of procedural case coverage 
• Report and track all product incidents at centers, following company procedures and seeking input from appropriate personnel to resolve problems 
• Respond to customer needs and complaints by creating creative solutions, working in collaboration with senior management, sales, and marketing 
• Maintain open communication lines with current and prospective customers on programs, promotions, and pricing trends 
• Develop a relationship with physicians, staff, lab supervisors, and purchasing personnel 

What You Bring:

Education: 

Associate Degree in Radiology Technology 

Experience & Skills: 

• Registered and Certified Radiology Technologist 
• 3 years’ experience as a Neuroradiology IR Tech or in a medical device company, or an equivalent combination of education and experience 
• Sales or marketing background desired. Strong clinical, technical, and organizational skills; ability to function in a busy, demanding, and competitive environment 

Our compensation ranges are calculated by role and level. Your position within that range will be determined by your job-related knowledge, skills, experience, relevant education, and training/certifications. In addition to those factors, we also examine internal equity as well as consider the current market rate, and the title may be assessed one level lower or higher accordingly. After you join the company, your performance, contributions, and results, along with business and organizational needs, will affect your compensation. 

This document contains confidential, proprietary information of Q’Apel Medical, Inc. It may not be copied or reproduced without prior written permission from Q’Apel Medical, Inc.