Working at Abbott
At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to:
Career development with an international company where you can grow the career you dream of.
Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
An excellent retirement savings plan with a high employer contribution
Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.
The Opportunity
The International Customer Service Operations Specialist works out of our Lake Mary (Orlando, FL) location in the Point of Care Diagnostics Division at Abbott. Point-of-care diagnostics is a growing and dynamic industry helping to improve clinical and economic outcomes globally.
Abbott Rapid Dx North America, LLC’s Orlando site is part of Global Business Services (GBS) within the Abbott Rapid Diagnostics (ARDx) Division. GBS has a global accountability to deliver an exceptional customer experience and create business value through compliance, standardization and data analytics.
The International Customer Service Operations Specialist is responsible for a variety of sales and support activities by providing product and service information, resolving service inquiries and problems for internal and external customers following the operational process of the business relationship
with stakeholders.
What You’ll Work On
Execute applicable Quality System processes, included but not limited to, Abbott Rapid Dx North America, LLC (RDNA) & Abbott Rapid Dx International Limited (RDIL).
Act as primary liaison between International or Domestic OEM customers, International Affiliates, Sales and GBS
Responsible for all facets of assigned customers including, but not limited to, order fulfillment, open order management, service issues and resolution
Develop and maintain customer relations by providing support & enhance business acumen.
Review and maintain customers open orders on a daily basis to resolve customer orders with Delivery blocks, Billing blocks and Incomplete orders
Prepare all required documentation and communication for international orders to meet respective country customs requirements
Manage and process all inquiries and orders from all receipt methods
Route customer contact inquiries to appropriate resources
Follow up customer questions or concerns
Investigate, coordinate and process Credits & Return Goods Authorizations, and Debits; following reported service/product issue from stakeholders and customers.
Resolve issues regarding pricing, inventory availability, payment terms, delivery or any other question regarding a customer’s order status
Stay current with any account changes, inventory requirements and order requirements
Keep abreast on products, inventory, promotions, etc. that are necessary to provide customers
with exceptional customer service
Keep manager informed of all changes, issues and potential concerns of all customer accounts
Maintain customer Profile Sheets (Factsheets)
Work with supply chain personnel to ensure customer fulfillment and requirements are met:
Complete customer reporting requests
Other duties as assigned
Minimum Qualifications:
Functional Technical Skills:
Problem Solving
Drive for Results
Time Management
Advanced Written Communications
Advanced Business Composure
Customer Focus
Must be proficient in MS Word, Excel and Outlook
Must have good keyboarding and typing skills
Must be detail-oriented and have ability to investigate and resolve complex issues
Must be able to effectively collaborate with others
Must be able to communicate professionally, verbally and in writing
Must be able to work independently and on a team
Must be able to work effectively in a fast-paced environment with shifting priorities
High School Diploma
Minimum 3 years' experience in similar Customer Service role working with international customers.
Preferred Qualifications:
Bachelor’s degree
SAP or other ERP system experience
Multi-lingual in English and Spanish is a plus
Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott, and on Twitter @AbbottNews.
The base pay for this position is
$18.65 – $37.35/hourIn specific locations, the pay range may vary from the range posted.
Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.
EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf
EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf