At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
The Patient Access Liaison (PAL) plays a vital role in ensuring patients experience a seamless journey to care. This role focuses on supporting patients through key access steps, removing barriers that could delay therapy, and maintaining visibility into their progress. By partnering across field and internal teams and with customers in-person and remotely, the PAL helps ensure that patients receive timely access to Medtronic’s spinal cord stimulation (SCS), targeted drug delivery (TDD), and interventional pain therapies—while upholding the highest standards of compliance and patient privacy.
This is a field-based position. We are seeking a committed professional to join our team, required to reside within the territory and drive to multiple accounts throughout the region. A valid driver's license is essential for this role, which also includes travel outside the territory, presenting opportunities for broader engagement.
Responsibilities may include the following and other duties may be assigned:
Pipeline Management & Tracking
Monitor patient candidates as they progress through each step of the care pathway, checking-in with them as appropriate and communicating patient access needs to appropriate Medtronic personnel
Inform local field teams and customers about important patient milestones and access challenges, and provide support in resolving barriers as appropriate
Maintain comprehensive and current patient pipeline data in Salesforce for a sales district to provide clear visibility into the patient journey
Prepare regular reports on key metrics for review with sales teams and customers, as appropriate
Coordination & Liaison Activities
Serve as dedicated district representative and liaison for Medtronic’s prior authorization portal
Work with patients and account-based access specialists to help patients move through the care continuum
Patient Engagement
Support patient education through phone or digital outreach, ensuring patients receive necessary information prior to office visits, and coordinate with the field team if in-person education is required
Follow up with patients after their SCS-trial phase to discuss next steps, ensuring they are informed about their options and encouraged to consult their healthcare provider regarding questions or additional therapies as appropriate
Operational Excellence & Data Integrity
Maintain real-time, accurate pipeline visibility for district/regional leadership
Support initiatives that enhance access to patient milestone data throughout the care pathway
Uphold highest standards of data integrity and patient privacy, including compliance with HIPAA and Business Associate Agreement (BAA) requirements when applicable
Maintains knowledge of Neuromodulation products and services: past, present, and future
Actively participate in process improvement efforts
Must complete all required trainings on time
Qualifications
Must Have: Minimum Requirements
To be considered for this role, please ensure the minimum requirements are evident on your resume.
Bachelor’s degree and at least 3 years of relevant experience in healthcare access (ie., prior authorization, patient support, case management, practice operations, and utilization review)
Demonstrated understanding of patient access dynamics, payer requirements, and medical necessity frameworks
Exceptional organizational, communication, and cross-functional collaboration skills
Strong commitment to delivering results with ethics and integrity
Proficiency with CRM systems and Microsoft Office (Outlook, Word, Excel, PowerPoint)
Nice to Have:
Clinical credentials or background (e.g., RN, LPN, MA) and/or experience working with patients and providers
Prior experience directly supporting SCS, TDD, or interventional pain therapies and/or working with Interventional Pain Management physicians
Strong analytical mindset—capable of tracking metrics and proposing data-driven improvements
Self-motivated, goal-oriented, and able to thrive in a matrixed, field-based environment
Familiarity with Medtronic policies and compliance procedures around practice engagement
Must have a valid driver's license and active vehicle insurance policy. In addition, your driving record will be reviewed and will be considered as part of your application. Must be able to drive approximately 50% of the time within assigned territory and may require overnight travel.
Business Description:
Our vision is to become the undisputed world leader in Neuromodulation, improving patient lives through innovative solutions. Our therapies span the care continuum; from early interventional procedures to implantable surgical technologies that relieve pain, restore function and improve lives for our patients.
We're committed to applying clinical and economic evidence and integrated technologies to our unmatched portfolio of therapies to develop healthcare solutions that increase patient access, improve the efficiency of procedures and deliver successful patient outcomes.
The Neuromodulation Operating Unit offers solutions — from early interventional procedures to implantable surgical technologies — that treat chronic pain as well as pain from spinal fractures, cancer, and severe spasticity.
Our key Interventional Pain therapies include: Balloon Kyphoplasty, Vertebroplasty, and Radiofrequency Ablation.
Click here to learn more about our Balloon Kyphoplasty products.
Click here to learn more about our Vertebroplasty products.
Click here to learn more about our Radiofrequency Ablation products.
Our key Pain Therapies include: Spinal Cord Stimulation, Drug infusion systems for chronic pain, severe spasticity, RF Nerve Ablation.
Click here to learn more about products.
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program).
The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).
Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.
Further details are available at the link below:
Medtronic benefits and compensation plans
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity here.
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
If you are applying to perform work for Medtronic, Inc. (“Medtronic”) in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.