Philadelphia – Medical Device Clinical Specialist role–calling all ICU nurses, physical therapists, occupational therapists, or current medical device Clinical Specialists in acute care!

Job Title: Clinical Account Manager

As the Clinical Account Manager (CAM), you will be responsible for providing technical and clinical support on Morel products and solutions at healthcare facilities in an assigned geography. This “roll-up-your sleeves” position requires an individual with high-energy to work with healthcare facilities to improve clinical outcomes through product demonstrations, evaluations, installations, and in-servicing. The CAM will assist in driving territory growth by coordinating with the ASM and installation teams to flawlessly conduct installations and evaluations. This role will also build strong relationships with team members and customers – working to uncover and create needs with Morel’s unique value proposition. This role will win with a customer focus and the ability to identify and create needs at the account and health system level. In this position, you will collaborate with Morel Sales Reps, Field Technicians and Hospital Administrators, Management & Educators to deliver education, address care related questions, and provide product counseling to ensure an excellent customer experience.

Duties and Responsibilities:

• Assisting with Installations including assembly using appropriate processes and safety techniques
• Actively support evaluations and product demonstrations
• Provide clinical training and in-servicing to hospital staff and caregivers
• Ability to conduct effective, oral presentations of information to customers and co-workers
• Ability to complete written documents (records, reports, and forms) for internal, regulatory, and project documentation.
• Participation in team meetings
• Feedback of field observations
• Cross training of coworkers to complete both service center and field functions
• Continuously improve knowledge of Morel products & solutions to the expert level.
• Be a resource of clinical knowledge for internal and external customers.

• Product training to caregivers on all shifts to ensure proper use of equipment.
• Education and support to ensure successful evaluations/implementations.
• Proactively “round” post-implementation to educate and support customers.
• Regularly analyze customer processes to identify gaps and propose solutions.
• Troubleshooting
• Resolve customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations/solutions to management
• Maintain relationships with clients by providing support, information, and guidance, researching and recommending new opportunities, and recommending profit and service improvements
• Consistently meets or exceeds corporate objectives
• Other responsibilities as deemed appropriate by management and as business dynamics evolve - these may include marketing projects or home office related items

QUALIFICATIONS:

• Associates degree in Nursing, Physical/Occupational Therapist or related field or trained as a PCT (Patient Care Technician) or CNA (Certified Nursing Assistant)
• Minimum of 1 year Acute Care hospital experience.
• Experience in medical device or healthcare-related field preferred.
• Experience training/educating healthcare personnel on product use is highly desired.
• Current licensure is required and to be maintained through the course of employment.
• High energy with exceptional presentation, verbal, and written communication skills
• Above average business acumen – clinical knowledge a plus
• Expressed drive / ambition / persistence – attitude to achieve
• Efficient time control, organization, and multi-tasking skills to manage robust workload
• Proficient use of all computer applications such as Microsoft Word, Excel and PowerPoint
• Holds themself accountable and fulfills commitments

Additional Details:

• Since this position requires you to drive extensively a valid driver’s license and driving record satisfactory to The Morel Company, as well as a serviceable vehicle available for work is mandatory. Overnight travel required – approximately 75% to 80%.
  

Key Requirements and Competencies

Integrity: Has an uncomplicated and uncompromising understanding of right from wrong, both publicly and privately. Values a fair playing field for everyone and demonstrates courage of conviction for what they believe. Sets the highest standards for compliance with Company Code of Ethics.

Customer Orientation: Understands who The Morel Company customers are, how they are motivated and the current and future business challenges they face. Relishes face-to-face customer interaction. Demonstrates a strong bias toward service, quality and customer satisfaction.

Territory Leadership: Identifies stretch goals and captures the imagination of others to achieve them. Exhibits confidence and demonstrates a positive and energizing style. Is able to manage through ambiguity and uncertainty. Meets and exceeds sales quotas, goals and objectives, consistently.

Business Acumen: Assesses the financial implications of decisions and actions. Understands how strategies and tactics work in the marketplace and impact the P&L. Balances data analysis with good judgment and common sense.

Collaboration: Takes a collaborative approach by openly discussing issues in a way that brings out the best thinking, attitude and performance in others. Works effectively and productively with others running functional and support areas. Considers the effect of decisions on other parts of the company.

Results Orientation: Stays the course from start to finish. Does not confuse effort with results. Separates what is important from what is not. Demonstrates a persistent bias for action.

Strategic Thinker: Anticipates future trends and directional shifts in the relevant marketplace, industry and environment. Able to construct meaningful competitive strategies for addressing the known and unknowns of future business scenarios.

Interpersonal Skills: Is other-oriented rather than focused on self. Listens effectively and communicates ideas and opinions clearly. Is assertive while showing respect and positive regards for others. Demonstrates an appreciation for people with different backgrounds and points of view.

Maturity: Uses good judgment and demonstrates a sense of appropriateness. Considers the consequences of personal actions and decisions. Reflects upon and learns from experience.