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Job Description
The Senior Clinical Specialist will work with the Regional Sales Director within a defined geographic area to meet existing and potential clients (e.g., physicians, physician office groups at hospitals) to identify their clinical needs, goals, and constraints related to patient care and to discuss and demonstrate how company products can help them achieve their goals and meet patient/client needs. By providing case coverage, the Senior Clinical Specialist will contribute to achieving projected sales goals, Company objectives, and increasing sales revenue.
Provides good case coverage and clinical outcomes for patients.
Serves as the primary resource for clinical support in the areas of coverage, troubleshooting and in-service education for company products.
Informs the customer on the latest product, therapy and technology developments in the industry by actively engaging in procedural and technical discussion.
Demonstrates the ability to link clinical data to key messaging.
Meets with existing and potential customers to identify their clinical needs, goals and constraints related to patient care and provide creative and feasible solutions using company products.
Collaborates and communicates account and other requested information to the local territory manager on a daily basis.
Support monitoring of product inventory levels.
Share insights on competitive products or on account issues, opportunities with appropriate TM or CS. Educates the customer on the merits and proper clinical usage of company products.
The Senior CS will lead challenging or more complex cases review, lead and develop the content for Regional and/or Area clinical calls.
Supports the RSD in the creation and dissemination of educational content for the internal team.
Case support and coverage of the most complex cases that require a higher level of clinical expertise.
Other duties as assigned
Qualifications
Education
Bachelors of Arts or Science (Required)
Medical training (RT, RCIS, Surgical tech, RN, NP, or first assistant) required
Experience:
5+ years Strong clinical orientation, experience with products for use in interventional and structural cardiology.
Extensive experience in the cath lab environment or as a scrub nurse/tech for Structural Heart procedures
3+ years Medical device experience in structural heart in commercial role.
Skills
Previous industry experience as a structural heart clinical specialist or equivalent role.
Excellent interpersonal skills and strong clinical orientation with the ability to influence a variety of clinician, nurse, and lab tech personality types.
Extensive experience in the Cardiac Cath Lab environment as a scrub nurse or technologist as the primary scrub for structural heart procedures.
Ability to persuasively communicate and tailor the Interventional Technology Value Proposition.
Analytical with financial acumen (understanding of how our products performance and data impacts a health system's bottom line).
Ability to maintain a good working relationship while dealing with sensitive and confidential matters.
Excellent verbal and written communication skills.
Attention to detail to maintain records and process reports.
A thorough knowledge of the medical device market, products, and territory's customer base.
Emotional intelligence to manage their schedule effectively and efficiently.
Previous industry experience in the Structural Heart space with preference to TAVR calling on Interventional Cardiologists and Cardiothoracic Surgeons.
Previous experience with structural heart is preferred.
Previous experience providing clinical education and training to staff members is preferred.
Values teamwork and collaboration internally and externally with customers.
Knowledge of MS office systems.
Skills:
Excellent interpersonal skills and strong clinical orientation with the ability to influence a variety of clinician, nurse, and lab tech personality types.
Ability to persuasively communicate and tailor the Vascular Closure Value Proposition.
Analytical with financial acumen (understanding of how our products performance and data impacts a health system's bottom line).
Ability to maintain a good working relationship while dealing with sensitive and confidential matters.
Excellent verbal and written communication skills.
Attention to detail to maintain records and process reports.
A thorough knowledge of the medical device market, products, and territory's customer base.
Emotional intelligence to manage their schedule effectively and efficiently.
Previous industry experience preferably in the Cardiovascular space calling on Interventional Cardiologists, Vascular
Surgeons, Interventional Radiologists, administrators, and clinical staff members.
Previous experience with vessel closure is preferred.
Previous experience providing clinical education and training to staff members is preferred.
Values Teamwork and collaboration internally and externally with customers.
Knowledge of MS office systems.
Physical Demands:
Sitting; remaining in a seated position
Standing; walking; reaching with hands and arms; and stooping, kneeling, crouching, or crawling.
Lifting/moving up to 10 pounds.
Keyboarding; entering text or data into a computer or other machine by means of a keyboard.
Exposure to blood
Travel Expectations
Regular Domestic: 25-50%